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#1
05-27-2008, 09:29 PM
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Please welcome BMW NA Customer Relations to the site
I am pleased to let the X5world / X6world / X3world community know that BMW North America has become a registered member of our on-line community. BMW is one of the only Automotive Manufacturers to actively participate with its drivers and enthusiasts on 3rd party message boards and blogs, and we welcome their active involvement.
BMW NA's registered user ID is BMW NA Customer Relations. 
__________________
 X5world.com - where you come for the information but stay for the friendships 
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#2
05-27-2008, 09:59 PM
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BMW NA Customer Relations,
Good to see you on this site. Welcome! I had the following question/request that I exchanged a couple of emails with BMW Customer Service about. It was a frustrating experience... My question was: I have a new 2008 X5 4.8i (E70). The iDrive no longer has the "force feedback" or "haptick technology" that the X5's had up until until about 8 months ago [Mar 2007]. I know a number of new X5 owners that are not happy that we don't have this option. Is there some way that this can be reinstated as an option through a software upgrade? There were a number of emails exchanged but the response was pretty much: "... I suggest contacting the service team at your authorized BMW center directly, so they can review your concerns in person and provide technical support. ..." I also asked if my question could be forwarded to the appropriate DESIGN or MANUFACTURING department but was told to talk to my service manager. Is there any other way that questions (or even suggestions) of this sort can be asked of BMW? It does not seem to be a very approachable company but maybe that is something that you're trying to change... Thanks for reading. Last edited by brian5 : 05-28-2008 at 07:18 AM.
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#3
05-27-2008, 10:25 PM
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Welcome, BMW NA Customer Relations. Great to have you here.
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#4
05-27-2008, 10:48 PM
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Welcome, BMW of North America!
I'm sure you will find valuable feedback here about BMW's product line, and our likes and dislikes; coming straight from die hard BMW enthusiasts! Unfortunately I've had a problem with several BMW dealers in my area, hopefully we can work together to work up BMW's customer service reputation!
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T 2008 BMW 135i Convertible 2007 BMW X5 3.0si 2007 BMW X3 3.0si 2003 BMW X5 3.0i (retired)
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#7
05-27-2008, 11:42 PM
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 100%  Quote:
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People pay for what they do, and still more for what they have allowed themselves to become. And they pay for it very simply; by the lives they lead. James A. Baldwin
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#8
05-28-2008, 12:09 AM
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Quote:
Why wait, don't their dealers make us wait long enough for stuff  .....Phil
__________________
650i Coupe: Deep Sea Blue Sport Package Heated Seats Comfort Access Premium Sound Sport Auto w/ Paddle Shifters  The country gave it's opinion on Nov 4th. Barrack Obama is now the 44th President of these soon to be really United States.
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#9
05-28-2008, 04:51 AM
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Perhaps It's an exercise of good manners.........
 Quote:
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#10
05-28-2008, 07:23 AM
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Quote:
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Welcome. Jeez, you guys talk about women 
Can't you wait until after they're welcomed to start pissing and moaning. 
Linear Mode
