Yes it is an 07, just changed it thanks for pointing that out. I guess I have to talk to the service center again, as he pointed out that they were not required to do updates unless something is broken and they do not do it as a curtsy.

They also mentioned that, it might not be a feature in the hardware of the car, well that doesnt make sense if I have both features, I do not understand why they would tell me a software fix wouldn't solve the problem. They even said a software update will not be done unless something is broken.

Once they stopped their rate the service guy survey they had become a little bit careless.

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07 BMW x5 4.8i